Returns & Exchanges

At Swatched, we want you to love every shade you wear. If a product isn't the perfect match for your skin tone, we offer a 30-day window for returns and exchanges on all gently used cosmetics.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Products

Carefully place your beauty items back in their original packaging to ensure they remain protected during transit to our warehouse.

3

Print and Ship

Download your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your new shade within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing